TERMS AND CONDITIONS
These Terms will apply to any contracts between us for the sale of Products to you (“Contract”).
Before placing an order through our site you will be asked to agree to these
If there is any term that you do not understand please notify us before ordering.
Please read through the Terms carefully before ordering Products. If you are ordering from our website, please print a copy for future reference.
We amend these Terms from time to time. Any changes will only apply to any subsequent orders received. Each time you order Products, please check these Terms to ensure you understand the terms, which apply at that time.
The Contract between us will be formed once we confirm to you acceptance of your order. We will do this by email for orders via our website, by telephone for phone orders and for postal orders, when we dispatch the Products. Prior to
These Terms, and any Contract between us, are only in the English language.
Bespoke Products include special orders or commissions for Products, which have been either:
-designed with an element of customisation, sizing and/or fitting.
-originally ordered via the website (and paid in full) in a standard size but after
Bespoke Products, which are ordered as a special order or commission, require a non-returnable deposit of 100% of the final cost of making and shipping the order.
Bespoke Products cannot be exchanged or refunded.
We may agree at our discretion that the Bespoke Product requires further fitting or customisation work whether due to the customer's requirements or due to any error or miscalculation on our part. Prior to any such alteration or
It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures.
Zorenko London is very happy to create a bespoke Product and can help you on designing Products from your brief, or work with your design idea to translate it into a practical garment. A custom design will never be replicated.
Please, contact me with as much information as you can provide, including any details on; style, colour, budget, completion date, etc. for a quote and estimate of completion time.
The price of the Products shall be those quoted on our website.
Our website contains a number of Products. It is possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. If we have made an error, then we will inform you of this as soon after you have placed your order as possible and will tell you the correct price and ask you if you still wish to place your order with us. If we have not heard back from you within 10 days, then we will presume that you do not want to place your order again with us and we will give you a full refund if you have already paid.
The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out
Latex Batch Colours
Please note that the colours of the latex sheets used to make our Products, particularly in semi-transparent colours, may vary from batch to batch. In view of this, we cannot be held responsible for your colour choices.
Website Colour Representation
We have made every effort to make the colour swatches on screen as close as possible to reality. Unfortunately, we cannot guarantee an exact colour match. Photographs, in particular, may vary from the actual colours depending on your screen settings and resolution and the lighting used in the shoot.
Please also note that certain colours may appear lighter or darker on specific Products as different gauges of latex are used for the correct purpose with differing Products. For example, a Waspie Corset will be made from much thicker gauge latex than Gauntlets and as a
If you have a doubt about the shade which is likely to appear on the Product in your order please take advice from our staff. Please also note that Products made from certain colours may also have been made from 'layering' thicknesses of those fabrics to achieve the required gauge for the Product.
This layering can also produce other effects apart from changes in shade. These effects include (but are not limited to) slight variations in texture, shine, transparency and evenness. As all of our latex is hand-made these are variations which are inevitable as a part of that process. In view of this, we cannot be held responsible for your colour choices.
Payment can be made by credit/debit card or cash in person by appointment.
Availability of Products
If we are unable to provide you with the Products you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute Products of equivalent value or a complete refund of any sums that you have paid.
Refunds and Exchanges
Returns are accepted within 7 days of receiving the Product, this only applies to Products made in standard sizes. Products may be exchanged for a different size/colour or a refund may be offered within 14 days of purchase.
All Products returned to us must be unworn, in perfect condition and free from any defects or odours. Products must be returned with all their original tags attached and in their original packaging. Products that are not returned in this condition may not be accepted and may be returned to you and/or we may refuse to issue a refund. Products will be inspected upon return and in the unlikely event that the Product is not sellable we will have to return it back to you and we will not be able to issue a refund.
If you order the wrong sized garment it may be exchanged for a different size at no extra cost, this does not apply when custom measurements are given. Replacement items cannot be posted until the return one has been received in the satisfactory condition.
Orders for custom-made, special order or made to measure items are non-returnable and non-refundable. Zorenko London accepts no responsibility for incorrect fitting of garments when custom measurements are supplied by the customer.
We recommend you to send your item back through a service requiring a signature on delivery, as we do not accept responsibility for lost items. Remember to write down YOUR ORDER NUMBER and send us your instructions for the exchange. For international orders, you MUST clearly write "RETURNED GOODS" on your packet to avoid duty charges and delays at UK Customs. We take no responsibility for Custom/Border Agency charges for returned goods.
We will deliver to the address given to us by you at the time you place your order. Though we usually work to agreed delivery times between ourselves and the customer please allow up to 4 weeks for delivery/courier services.
We aim to dispatch your order as quickly as possible. You will be informed of an estimated delivery time when your order is received. Please, bear this in mind if you need the item for a particular date.
Urgent orders can be accommodated. Please, contact us with any enquiries or for a current waiting time.
Sale items may take up to 4-5 weeks to be delivered and are non-returnable and non-refundable. One offer per order, discount codes cannot be accepted on SALE items and SAMPLE items.
During peak times, processing times are slightly longer.
Items in the UK will be delivered via Royal Mail Next Day Special Delivery
If we are unable to deliver to you, we will inform you and you may, if you wish, cancel the Contract and we will fully refund you.
We strongly suggest that, upon receipt, you inspect the Products and advise us if the delivered Products are not what you ordered or are faulty.
We cannot be held responsible for any adverse effects to our Products caused by exposing them to chemicals or substances, which may be harmful or mark or leave a residue on any Product. If you wish to apply any Products always test a small area first and if in doubt please consult with us prior to using.
We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where:
-there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
-such loss or damage is not a reasonably foreseeable result of any such breach;
-any increase in loss or damage results from breach by you of any of these Terms.
We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:
-death or personal injury caused by our negligence;
-fraud or fraudulent misrepresentation;
-any breach of the terms implied by section 12 of the Sale of Products Act 1979 (title and quiet possession);
-any breach of the terms implied by section 13 to 15 of the Sale of Products Act 1979 (description, satisfactory quality, fitness for purpose and samples); and defective products under the Consumer Protection Act 1987.
Events Outside Our Control
We will not be liable or responsible for any failure to
An Event Outside Our Control means any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
-we will contact you as soon as reasonably possible to notify you; and
-our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.
Terms of website use
Other applicable terms
If you purchase goods from our website, our Terms and Conditions of supply will apply to the sales.
Changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our website
We may update our website from time to
We do not guarantee that our website, or any content on it, will be free from errors or omissions.
Accessing our website
Our website is made available free of charge.
We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our website.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others to content posted on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms, which may apply, to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions of supply.
We do not guarantee that our website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed
Prohibited uses of our website
You may use our website only for lawful purposes. You may not use our website:
-in any way that breaches any applicable local, national or international law or regulation.
-in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
-for the purpose of harming or attempting to harm minors in any way.
-to send, knowingly receive, upload, download, use or re-use any material, which does not comply with our content standards.
-to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
-to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
-not to access without authority, interfere with, damage or disrupt: any part of our website;
-any equipment or network on which our site is stored;
-any software used in the provision of our website;
-any equipment or network or software owned or used by any third party.
These content standards apply to any and all material, which you contribute to our website (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
-be accurate (where they state facts).
-be genuinely held (where they state opinions).
-comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
-contain any material, which is defamatory of any person.
-contain any material, which is obscene, offensive, hateful or inflammatory.
-promote sexually explicit material.
-promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
-infringe any copyright, database right or trade mark of any other person.
-be likely to deceive any person.
-be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
-promote any illegal activity.
-be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
-be likely to harass, upset, embarrass, alarm or annoy any other person.
-be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
-give the impression that they emanate from
-advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this policy through your use of our website. When a breach of this policy has occurred, we may take such action as we deem appropriate.
-immediate, temporary or permanent withdrawal of your right to use our website.
-immediate, temporary or permanent removal of any posting or material uploaded by you to our website.
Issue of a warning to you
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Linking to our site
You may link to our
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our website
Our website must not be framed on any other site, nor may you create a link to any part of our website other than the
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our website other than that set out above, please contact email@example.com.
Thank you for visiting our website.